Trendills.com terms and conditions are compiled in accordance with the Consumer Protection Act (ZVPot-UPB2), the Personal Data Protection Regulation (EU GDPR), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act. (ZEKom-1) on the basis of the recommendations of the Chamber of Commerce and International E-Commerce Codes and to determine the conditions for the purchase of products through the Website. Trendills.com online store that contains these terms and conditions is operated by AJWEB d.o.o. , hereinafter referred to as the Bidder. We recommend that you read the Terms and Conditions below before using the online store. In addition to these terms and conditions, certain sub-sites or users may be subject to specific terms of business or contractual terms.
The basic product features, prices, including all taxes and other costs, as well as payment and shipping information are valid at the time of final order confirmation. In case of any change in the delivery time, the buyer will be notified by email accordingly and in a timely manner.
All product prices are in EUR and include VAT. AJWEB d.o.o. is a taxpayer. The price of the product, the value of VAT and the cost of postage are visible in the cart before the order is completed. The contract of sale between the offeror and the buyer is concluded at the moment when the buyer confirms the order. By confirming the order, all prices and other conditions are binding and apply to both the bidder and the buyer. The buyer will be informed of all information about the online order placed on the e-mail address specified in the cart when entering their details. This message also informs you of the estimated delivery time. Failure to do so may indicate that the customer has provided the wrong email address. In such a case, we ask the customer to contact us through the communication channels posted below. Promotional prices are valid from the date of registration at the discounted price.
The bidder can make the payment by way of deposit at home or at their local post office, pro forma invoice, via Paypal, Klarna, Apple Pay and payment and credit cards available on the shopping cart form. The order confirmation is stored electronically on the service provider’s server and is available to the customer at any time they receive it at their email address.
AJWEB D.O.O. is not registered as a physical store, so we cannot or may not offer customers personal transportation through the goods ordered website. The company also does not operate cash, which means that you cannot buy products personally at a business address. All information and instructions on how to make a purchase to a customer are available in the Terms and Conditions posted on our website.
Postage may be included in the price, free of charge or separately clearly stated. The buyer is informed about the amount of postage before confirming the purchase.
The buyer is obliged to pay the shipping costs upon receipt of the goods, except in the following cases:
During a campaign that explicitly emphasizes free shipping.
Unless otherwise stated on the item (postage included).
ORDER OF GOODS
Ordering is possible through most communication channels (online store, email address, telephone, Facebook, …). If you are considering a purchase, please let us know in any communication channel within one hour. All order information is stored with your service provider.
Registration is optional, the buyer can also place an order as a guest. The buyer selects the item and clicks it into the cart. Clicking on the “Show Cart” button or clicking on the cart above will enter the cart to the right. He can correct the quantity in the cart or remove a specific item and click on the “Update Cart” button to confirm the changes.
If the buyer has a coupon/discount code, he will enter it in the box labeled “Coupon code” and confirm by clicking on the “Use Coupon” link. The buyer can only use one coupon or code. The coupon is limited in time if explicitly stated.
From the cart, the customer returns to the store by clicking on the “Continue Purchase” button or clicking on the “Continue to Check Out” button and determining the payment method and entering the delivery information on the page called “Finishing the Purchase”. The buyer must provide the necessary contact information that we need to confirm and complete the order and deliver the product. Must have at least one valid email address. He can add a comment as needed. The payment selection form must include shipping costs and the full purchase amount. The buyer makes the purchase by clicking on the “Buy Now” button.
After placing the order, the customer receives an email with all the necessary information about your purchase, delivery and instructions. The purchase agreement between the buyer and the provider at this stage is irrevocably concluded, at the same time the user may agree to use his email address for marketing purposes (e-news) in accordance with the point of protection of personal information.
CONTRACT AWARD PROCEDURE
The landing page is a subpage of starshop-eu.com where a single product, product group, or multiple product is available on a single page. It is a more useful, simple and transparent service, where the purchase is made without registration. If a customer arrives at a landing page by clicking on an online ad, the purchase form can be accessed by clicking the “order now” button. There are several buttons like this one on the page, and the order form is also at the bottom of the page.
The buyer chooses the payment method. The same payment methods are available at Trendills.com. Payment on delivery may incur additional costs due to commission, which the buyer is advised of before making the purchase. When choosing a credit or debit card or Paypal payment option, the customer is provided with the appropriate forms in which the customer enters the required information.
The customer then enters the order with the necessary information to deliver the product. Starred data is required. For some products, additional product properties, such as color, may be selected. The customer also enters the desired quantity of product.
The “Priority Order” below the “Confirm Order” button allows the buyer to deliver his order earlier than the others. In the case of several such orders, priority orders shall be treated in chronological order of the contracts awarded, taking into account the additional costs.
The purchase is completed by clicking on the “Confirm Order” button. This will open a new buyer confirmation page. The order confirmation, which includes a link to the product instructions, is emailed to the buyer. A copy of the order receipt is also sent to the company’s internal email address and serves as proof of purchase.
In the event that we offer an additional discount on the purchase of our products, customers are reminded of the additional discount when purchasing when they place an order. In such cases, the awarded contract is terminated and the buyer can supplement it by clicking on the additional offer. If the buyer fails to complete the order, only the original order will be placed.
CANCELLATION OF ORDERS
The customer can cancel the order within one hour after sending the order by email or phone. Enter the “Cancel order” message below the subject line in the email. In the content of the message, state: the order number, the name, and surname of the customer. The service provider’s email address is [email protected]
DELIVERY OF GOODS
In case the item is in stock, we will deliver the goods within 3-5 business days and notify the buyer by e-mail of the exact date of delivery. In addition to the goods, the customer receives possible instructions and an invoice, which is a guarantee for some products. In case the goods are not in stock, the buyer will be informed within a working day of the changed delivery details. Vendor information to the buyer is visible in the order receipt that he receives at his e-mail address.
Items are only guaranteed if they are on the warranty card or invoice. The guarantee is valid according to the instructions on the warranty card and when submitting the invoice. In accordance with the provisions of the Ordinance on Goods for which Performance Guarantee is issued (Official Gazette of the Republic of Slovenia, No. 14/12), products have a one-year guarantee, which the buyer can extend with additional purchase. If warranty information is not available, there is no warranty on the item or currently unknown information. In the latter case, the buyer may contact the seller to provide up-to-date information. The seller assumes warranty obligations. The warranty applies only to “hidden” errors that occur without the influence of the user. The warranty does not apply if the seller determines that mechanical damage or contact with the fluid has occurred. The product is replaced with a new one if service or repair is not possible.
PROTECTION OF PERSONAL DATA
The provider undertakes to permanently protect all personal data of the user. The provider will use personal information solely for the purpose of fulfilling the order (sending informational material, offers, invoices) and other necessary communications such as e-news. In no case will user information be provided to unauthorized persons. Your personal information will never be disclosed to third parties unless it is necessary to notify you of the delivery or resolution of complaints, which is in your best interests. The user is also responsible for protecting personal information by ensuring the security of his or her username and password and appropriate software (anti-virus) protection of his computer. The Website uses the https protocol, which prevents personal information from being intercepted during the purchase.
RIGHT TO WITHDRAW FROM THE CONTRACT
Before canceling the purchase, the customer may inspect and test the product to the extent necessary to determine the actual condition. The buyer cannot continue to use the product if he/she abandons the purchase. The notice of resignation is considered. The product was delivered on time if the shipment was delivered before the expiry date of return within 14 days.
Each buyer has the right, in accordance with applicable law, to transmit to us the current provisions of Articles 43, 43.a, 43.b, 43.c, 43. h, 43.d, 43.e, 43.f, 43. g of the Law on Consumer Protection (Official Gazette of the RS, No. 98/04 114/06, 126/07, 86/09, 78/11, 38/14 and 19/15) (hereinafter: ZVPot-1 ”) At 14 from the receipt of the product to announce that it is withdrawing from the purchase, indicating in the message the necessary purchase information – eg name and surname, no. account etc. based on which the company can process its request. Pursuant to the provisions of the mentioned law (paragraph 7 of Article 43d of ZVPot) the buyer does not bear any additional costs other than the cost of direct return of the goods.
The consumer must return the goods to the seller no later than 30 days after the notice of withdrawal. We recommend that you notify us by e-mail before e-mail, or give us a call to discuss the best way to return. The buyer who withdraws from the contract or order must return the goods undamaged in the original packaging and in the same quantity. In the event that physical damage to the goods is found to be inconsistent, the buyer pays the quantity.
The possibility of returning the product or canceling the purchase does not apply in the cases provided for by ZvPot-1 (paragraph 5 of Article 43h), ie to distance purchase contracts. In the event of damage to the goods or destruction of the packaging, the value of the goods is reduced. It is the responsibility of the consumer to reduce the value of the goods if the decrease in value is the result of behavior not strictly necessary to determine the nature, characteristics and manner of operation of the goods. For defective packaging (defective packaging, improperly packed packaging) the merchant may charge up to 20% of the value of the goods. The merchant will paint each returned package, content and product with a camera as possible proof of damage.
If you have already received the goods and withdraw from the contract, you must return the goods within 14 days after the notice of withdrawal has been submitted. In this case, we will hold your refund until the goods returned or until you provide us with proof that you have sent the goods back. We will refund your payment received with whatever payment method you used to make the purchase, for example, that the purchase was made with a credit card. If you paid at checkout, only your current account can be refunded. The fastest and easiest way to get back is to your IBAN (personal account). Please send us your personal account number or write it down on your return form.
If the company has not fully fulfilled the obligation referred to in Article 43c of ZVPot, the deadline for canceling the contract is three months. That period shall start from the day the consumer accepted the goods and from the date of the conclusion of the service contract. The expiry of this period will terminate the consumer’s right to cancel the contract.
The product cancellation form is available here.
AJWEB d.o.o. does not allow the personal return of purchased goods to the physical address of the company.
Pursuant to the second paragraph of ZVPot, Article 43d, a company must return all received payments to the consumer who has used the right of withdrawal, immediately or within 14 days of receipt of the notice of withdrawal. In accordance with Article 43 (7d). (7), the consumer bears the cost of returning the goods in connection with the cancellation of the contract, unless these costs are borne by the company or if the company has previously informed the consumer of the costs.
Customers are required to read the instructions in the Terms and Conditions under the “Right of Cancellation” section.
In the case of sales contracts, the company may withhold payment of the received payments until the goods have been returned or until the customer has provided proof that the goods have been sent back, unless the company offers the possibility of receiving only the returned goods. The purchase price will be refunded no later than 14 days after receiving the cancellation notice or upon receipt of the returned product. The buyer will decide on the form of return on the form. If none of the offered refunds is possible, the buyer can contact us by phone or email.
INTRODUCTORY REAL ERROR
The buyer must notify us of any material defect, together with a precise description of its cost, within the legal deadline, and at the same time allow us to inspect the item. Here is the error reporting form. The right to claim a significant error on a product is governed by the provisions of the Consumer Protection Act.
Knowledge of the liability of the company for material errors in accordance with Articles 37 and 37a, b, c and 4 of the Notice.
The seller must deliver the goods to the consumer in accordance with the contract and be liable for material errors of its fulfillment.
The mistake is real: if the thing does not have the characteristics necessary for its normal use or traffic; if the item does not have the characteristics necessary for the specific use for which the buyer is purchasing it, which was known or should have been known to the seller; if the thing does not have the qualities and qualities that have been explicitly or tacitly agreed upon or prescribed; if the seller has supplied a thing that does not fit the sample or model, unless the sample or model is shown for information only. The suitability of goods for ordinary use shall be assessed in the light of ordinary goods of the same type and in the light of the seller’s statements concerning the characteristics of the goods provided by the seller or manufacturer, in particular by advertising, presenting the product or by displaying the goods themselves. The consumer may exercise his rights due to a material defect if he notifies the seller of the damage within two months from the date of detection of the defect. The consumer must provide a more detailed description of the error in the error message and allow the seller to check it. The consumer can send an error message to the consumer and the seller must issue a receipt, send it to the store where the item was purchased or to the seller’s agent with whom it has entered into a contract. The seller is not responsible for any material defects in the goods which occur after two years from the delivery of the item. An error in things is considered to have existed at the time of delivery if it occurs within six months of delivery. The consumer who duly informed the seller of the defect has the right of the seller: to rectify the defect in the goods or to return part of the amount paid in proportion to the deficiency or to replace the defective goods with new defective goods or to repay the amount paid. In any case, the consumer shall also be entitled to claim compensation from the seller, in particular for the reimbursement of materials, spare parts, labor, transport and transport of products resulting from the fulfillment of the obligations referred to in the previous paragraph of this Article. The consumer’s rights referred to in the first paragraph shall expire two years after the day on which he informed the seller of the material error.
The tenderer will contact the user via distance communication only if the user allows it or only if it is necessary for the purchase. Ads, emails and text messages are clearly and unambiguously marked as advertisements, the sender is clearly visible, promotional campaigns and other marketing techniques are properly marked. The terms of participation are also clearly defined. The possibility and manner of registering or unsubscribing from receiving advertising messages is clearly presented. The User Provider complies with the user’s requests not to receive promotional messages.
The user agrees to be periodically informed of news on the site, news of offers and promotions when subscribing to the newsletter. The Provider agrees not to misuse or pass on the user’s email address to any third party in any way. The user may at any time subscribe to or unsubscribe from receiving news from the service provider.
The content of the online store www.starshop-eu.com, including information, product descriptions, graphics, technology, product images and other elements on the Supplier’s website, is the property of AJWEB d.o.o. and are protected by copyright and other laws and copyrights and cannot be reproduced or used without the prior express written permission of AJWEB d.o.o. Copyright infringers will be prosecuted accordingly. Product photos may be slightly different from the actual situation (symbolically) for various reasons, for example, due to product changes that are not affected by the supplier.
EXECUTION OF PERSONAL DATA
COMPLAINTS AND DISPUTES
The provider complies with applicable consumer protection laws. The Bidder will endeavor to fulfill its duty, establish an effective complaint handling system and make it available to a person with whom, in the event of difficulty, the Customer may contact by telephone or email. The complaint must be submitted via email at [email protected] The grievance process is confidential. The tenderer will confirm within five working days that he has received the complaint, inform the buyer how long it will consider and inform him of the progress of the procedure. The Supplier is aware that an essential feature of a consumer dispute, at least as far as a court settlement is concerned, is its disproportionate effect on the economic value of the claim and the costs involved in resolving the dispute itself. This is also a major obstacle for the consumer to bring the dispute to court. Therefore, the Provider will endeavor to resolve all disputes by mutual agreement.
In accordance with legal norms, we do not recognize any provider of out-of-court settlement of consumer disputes as competent to settle a consumer dispute that could be initiated by a consumer under the Out-of-Court Consumer Dispute Resolution Act. Ajweb d.o.o.., which as a provider of goods and services facilitates online commerce in Slovenia, publishes an electronic link to the Consumer Dispute Resolution Platform (SRPS) on its website. The platform is available to consumers online at https://ec.europa.eu/consumers/odr/main/index.cfm.
This arrangement stems from the Consumer Dispute Resolution Act, Regulation (EU) No 1093/2010. 1095/2010. 524/2013 of the European Parliament and of the Council on Internet-based consumer dispute resolution and amending Regulation (EC) No 2016/2004 and Directive 2009/22 / EC.
According to the Code of Obligations, the buyer is obliged to accept and pay the ransom for the ordered package. In the event that the buyer of the ordered goods sent by subsequent delivery does not, in any case, accept and be returned to the address of the company after a waiting period of 15 days, it will NOT be considered a cancellation of the contract, as this is still validly concluded and unilaterally unannounced cancellation of the buyer. If the customer does not pick up the package, this action causes the company financial harm. In the event of non-acceptance, the buyer is therefore responsible for paying the cost of shipping and shipping / returning the product to the company, for which the seller will issue him an invoice that the buyer is obliged to pay for not having terminated the contract.
The amount of the cost of unilaterally canceling a contract will depend on shipping, packaging, administrative costs, and will be charged in each case in accordance with actual costs and good business practice. AJWEB Ltd. reserves the right to invoice a customer who has not received a package in the amount of actual accumulated costs incurred by the customer’s unilateral termination of the contract, and the buyer agrees to pay the invoice for the costs incurred in such cases no later than 7 days at the expense of the business.
These terms are effective 04.12.2019.
Zgornji Brnik 390
Tax no.: SI23007966