Are you dissatisfied with the product you purchased on our site? Contact us with confidence and we will resolve your complaint as soon as possible.

Replacement and replacement

Within 14 days of purchase, you have the opportunity to return the purchased items, and you also have the right to exchange the item or refund.

The item you want to return or replace must be undamaged. It must be returned in its original packaging with all its accessories at Ajweb d.o.o., Podgorje 27, 1240 Kamnik, Slovenia. Otherwise, the complaint will be rejected or partially dismissed.

Within 14 days of receiving the package in writing, please notify that you are withdrawing from the contract (via email [email protected]) and fill out the form:

In case of a refund please fill out:

If you are replacing a product, please fill out:

Shipping costs are on the sender’s side. We do not accept ransomware shipments.

In the event that we do not receive the contract in writing within 14 days of receiving the shipment, no return or replacement is possible.

Within 8 working days of receiving the shipment, the item will be exchanged or your money returned.

In case of use of products, visible signs of use or damage to cosmetic products, we return 50% of the value of the item.

Please feel free to order further on our site.

We hope that we will resolve your complaint to our mutual satisfaction.

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